Telegram
Open a ticket through our Telegram support bot. Send a message and follow the prompts to log your issue.
Open Telegram support →Tickets, FAQs, Contact
Help and Support
Find an answer to your question, or open a ticket with the team. We aim to respond on Telegram and Discord within one working day.
Submit a ticket
Get help from the team.
The fastest way to reach the support team is through one of our community channels.
Discord
Join our community Discord and use the support channel to open a thread. A team member will pick it up from there.
Join Discord →For node setup issues, please contact your node seller first. They have a setup guide and can help with most common problems. If they cannot resolve it, the Aventus support team will pick it up from there.
Frequently asked questions
Common questions, answered.
If you cannot find an answer in the FAQ, please open a ticket.
Q.
What is an Aventus Cloud node?
An Aventus Cloud node is a light-client application that runs on your computer. It submits regular heartbeats to prove it is online and executes decentralised compute work for the appchains that use Aventus Cloud, including oracle queries, summary verification, and custom business logic. In return, the node earns a share of daily AVT emissions plus tokens from connected appchains.
Q.
How do I create a wallet?
You'll need a wallet that supports the Aventus Network to hold AVT and receive rewards. SubWallet is the most common choice. Watch the video above for a full walkthrough, or visit subwallet.app to download.
How to set up a SubWallet for AVT
How to set up a SubWallet for AVT
Q.
How do I get started?
After you've bought a node, you'll receive a unique activation link tied to your wallet address. Download the dashboard for your operating system, paste the activation link in, and your node starts submitting heartbeats. The video above takes you through it step by step.
Aventus Cloud node setup, step by step
Aventus Cloud node setup, step by step
Q.
How do I load my config file?
Open the dashboard, go to Settings → Import config, and select the .json file you received with your activation email. The dashboard validates the file and links your node to your wallet automatically.
Q.
What does the dashboard actually show me?
Your node's serial number, uptime, heartbeat status, current weight, AVT earned today, lifetime rewards, and your connected-chain token portfolio. Everything updates in real time while the app is running.
Q.
What do the node health states mean?
Green means your node is online and submitting heartbeats on schedule. Amber means a heartbeat has been missed in the last hour. Red means the node is offline and not currently earning rewards. Most amber states resolve automatically within a few minutes.
Q.
How does staking work?
Stake AVT on a node to increase its reward weight via the formula weight = Genesis bonus × (1 + AVT staked ÷ 10,000). Each additional 10,000 AVT staked adds one point of weight. Staked AVT is locked while it remains assigned to a node.
Q.
When is my next reward paid?
Rewards are calculated daily based on your node's uptime over the previous 24 hours. Payouts are batched and credited to your wallet within 48 hours of the reward period closing. The dashboard shows the next expected payout time.
Q.
What's the difference between actual and virtual nodes?
An actual node runs the dashboard app on a physical machine. A virtual node is a reward-weight multiplier you create by staking 10,000 AVT against an actual node — it earns alongside the actual node without needing a second installation.
Q.What is an Aventus Enterprise Appchain?
A custom blockchain built around your business logic, deployed on Substrate by Chain Reactor and ready to plug into Aventus Cloud for decentralised compute, oracle services, and summary verification. You own the chain, the runtime, and the token.
Q.How long does it take to launch one?
From signed scope to production-grade chain, most launches complete in a few weeks. Chain Reactor can stand up a configured Substrate chain with validators, bridge, and explorer in under five minutes once the design is final.
Q.What languages do I need to use?
Runtime pallets are written in Rust. Front-end and integration code can be anything that speaks JSON-RPC or WebSocket. EVM compatibility is available via Frontier if you need Solidity.
Q.Can my appchain connect to Ethereum?
Yes. Every Aventus appchain can run its own Ethereum bridge using the same audited architecture as the Aventus Bridge that has moved 7.5M+ Energy Web tokens since 2019. Supports AVT and any whitelisted ERC-20.
Q.Do I have to use Aventus Cloud?
No. Aventus Cloud is an optional decentralised compute layer that sits alongside your appchain. You build your own validators (or join Polkadot as a parachain for shared security) regardless. You then choose whether to plug into Aventus Cloud for decentralised oracle services, summary verification, or custom business logic execution. The decision depends on whether your appchain has workloads that need decentralised compute, and on whether building that compute layer yourself would be more expensive than using Aventus Cloud.
Q.Are pallets reusable?
Yes. The Aventus team has shipped 17+ production pallets covering staking, governance, token transfers, and more, all open-sourced on the AventusDAO GitHub. Compose, fork, audit, or contribute back.
Q.Can I see real Aventus appchains in production?
Yes. Predictor Network, Energy Web X, Enigmatic Smile, and Heathrow APH are all live on Aventus today. See the Case Studies section on the Enterprise Appchains page for the detail.
Q.How do I start a conversation about an appchain?
Email info@aventus.io with a short note about the use case. The engineering team will tell you in the first call whether an Aventus appchain is the right answer for your business, or whether you should look elsewhere.
Q.What is Aventus DAO?
Aventus is a community-governed, non-profit DAO that builds and operates the Aventus Network and Aventus Cloud. AVT holders vote on proposals affecting the protocol, the treasury, and the roadmap. Read more about the Aventus DAO here.
Q.How do I vote on a proposal?
All voting takes place on gov.aventus.io. You get one vote for every AVT held in your own wallet on Ethereum mainnet at the moment the proposal was published — AVT sitting on a centralised exchange is not eligible, so move it into your wallet during the feedback stage. You must hold at least 1 AVT to vote, you can vote for or against, and you can only vote once per proposal.
Q.How are proposals submitted?
Proposals follow a four-step process:
- Duplicate the Draft Proposal Template, make your Google Doc public, and allow anyone to comment.
- Post your draft in the governance forum and tag an admin so it can be shared across Aventus channels and groups.
- Gather community feedback and adjust your proposal accordingly — a minimum of seven days of open discussion is required before submission.
- Submit the final version via the Proposal Submission Form. An Ambassador will upload it for voting.
Q.How do I comment on a proposal?
Be respectful of the author and keep feedback succinct and constructive. The best place to leave comments is directly in the proposal's Google Doc — that way each point can be answered and resolved by the author one at a time.
Q.What is a quorum and why does it matter?
Quorum is the minimum amount of AVT that must participate in a vote for it to be valid. The current quorum is 100,000 AVT, raised from 10,000 in December 2025 to keep low-turnout proposals from passing.
Q.Where can I read past proposals?
All historical proposals are archived at gov.aventus.io. Each entry includes the discussion thread, the vote tally, and the on-chain transaction record.
Q.Who runs the DAO operationally?
The DAO is led by a council, operated by a small steward team, and supported by community contributors. Day-to-day execution is funded from the DAO team's operational budget. Major decisions affecting the community treasury go to a vote of AVT holders.
If you cannot find an answer, open a ticket ↑
Still need help
Reach the team directly.
If your question is not covered above and you would prefer not to use Telegram or Discord, you can email the team. Response time is typically one to two working days.
Contact
General enquiries
info@aventus.io
Press enquiries
press@aventus.io
Node support
node.support@aventus.io